These are the Terms and Conditions of purchase by NATURLAB COSMETICS S.C.P. and the products offered in its online store www.natur-lab.es, in exchange for an economic benefit.
The priority for NATURLAB is the transparency and satisfaction of our customers. We guarantee the quality of the products delivered and the delivery of them in the terms and conditions detailed below.
All products offered by NATURLAB COSMETICS S.C.P are guaranteed. We promise to replace a new one or make the corresponding payment if any of your products suffers from a manufacturing defect within a period of 14 working days from delivery. In this case, all the costs of returning the product and shipping the new or repaired product are borne by NATURLAB COSMETICS S.C.P. In the event that the problem of said product is not under warranty, it will be the consumer who pays the possible additional expenses that arise from said return. For the return to be accepted by NATURLAB COSMETICS S.C.P
Products must be returned within 14 business days from the date of receipt of the order by the Customer.
Products must be returned in their original box / packaging.
In the event that the product is wrapped in transparent paper, said paper cannot have been opened. The products cannot have been used.
If you have questions about the purchase process, shipping, or regarding a specific product you can contact us through our email info @ natur-lab. is.
It will be understood that the Client agrees with the general conditions provided in this text from the moment he accepts that he has read and agrees with these Terms and Conditions.
In order to place an order, the customer must be at least 18 years old.
The payment of the order can be made with the payment systems that we provide on our website. With credit or debit card or through PayPal
The price of each product will be clearly determined on the website. The price that is indicated in the product at the time of purchase will be the sale price, being the one that is collected at the time of the confirmation of the order by the customer being in force.
The indicated prices include VAT, but exclude shipping costs that will be set based on the number of products purchased and shipping address.
You will be informed of these expenses before confirming the order and finalizing the contracting process
Once the purchase is completed by the customer, an order confirmation will be sent to the email that the customer has provided.
PRICES EXEMPT FROM VAT
If the customer lives in the European Union, all prices include VAT, but we deduct this amount from the total if the shipment is made to areas exempt from VAT. The customer only has to indicate it in the "Additional information" field when placing his order.
We reserve the right to change our prices at any time. However, we undertake to apply the rates in force indicated on the portal at the time of placing the order by the Client.
It should be noted that orders will be shipped within the limits of available stock. If one of the items ordered is not in stock, we undertake to contact the Customer as soon as possible (from the date on which the order was placed) to inform them of the period in which we can send their product (s). . In case you are not interested in waiting, you can request a refund of the amounts you have paid for said item.
We have the SSL certificate, which protects consumer privacy.
If our security department suspects an anomaly or fraud, NATURLAB COSMETICS SCP reserves the right to cancel the transaction for security reasons.
PayPal and the card payment system, Adyen, are the most reliable, secure and fast way to make payments online. In effect, since PayPal and Adyen pay directly to our clients, NATURLAB COSMETICS S.C.P will not have access to the latter's bank details.
In case the purchase has been made by a final consumer or a company, the corresponding invoice will be issued. Both will contain the breakdown corresponding to the Value Added Tax if applicable and the shipping costs.
DELIVERY OF PRODUCTS
We will send the Customer their products to the delivery address that appears in their personal data form.
If the item indicates "in stock" when placing the order, the period between placing the order and the delivery date will be 2/3 working days from our validation of the payment received. If the item is not in stock at the time of ordering, we will contact the Customer to inform them properly. Estimated delivery times are for orders placed in the Peninsula and may vary if orders are placed from the Balearic Islands, Canary Islands, Ceuta or Melilla.
All opinions written by Clients are controlled by the marketing team. If the opinions received violate the law, ethics or morals (abusive advertising, defamation, insults, comments out of context ...), NATURLAB COSMETICS SCP reserves the right to reject or modify said opinions.
PERSONAL DATA PROTECTION
The personal data that the Customer must provide us is essential for sending orders and drafting invoices. The absence of these data will lead to the automatic cancellation of the orders. By registering on the page, the Client undertakes to provide us with valid personal data, data that allow the provision of the service by NATURLAB COSMETICS SCP and the correct identification of the registered Client, as well as the sending of information and advertising of the different products and offers that NATURLAB COSMETICS SCP may have on its web pages.
All the content of the NATURLAB COSMETICS S.C.P online store, illustrations, texts, names, brands, images and videos, are the property of NATURLAB COSMETICS S.C.P. Any misuse can be prosecuted legally.